FAQ

From Monday to Friday from 9 :30 am to 5:30 pm :
by email at boutique@omy.Fr  or by phone at +33 (0)1 48 00 18 40

If your email address or your password are unknown, please contact us at help@omy.Fr or +33 (0)1 48 00 18 40

If you forget your password and have entered your login address.

If you already have an account but you have lost your password, go to « My Account » and click on « Lost password ». You will be asked to fill in your email address and a new password will automatically sent to you via your email.

If you do not receive a confirmation message, please contact our Customer Service - +33 (0) 1 48 00 18 40

Just connect to your account and go to the « My Personal Information » link and click to change your information.

If for some reason you are having trouble changing your information, please contact our Customer Service. 

You can always modify your order while it is still in your basket. However, once the order has been confirmed, you are no longer able to modify it. 

If you are experiencing any problems with your order, please do not hesitate to contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.Fr. 

We apologize for any inconvenience. Please contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.Fr with your order number, name and product reference.

To cancel your order, please contact our customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.Fr.

We would be happy to assist you, we are available from Monday to Friday from 9 am – 5 :30 pm

Please contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.Fr so that we can better guide you with your order.

We can not guarantee the availability of items before the payment of your order has been confirmed. 

If you are looking for a specific item, you can search using the filters in the research bar on the shop page. 

We try to give you as much information as possible about each item directly on the product page. You will find : Description, photos and sizes…

If you do not find the details you are looking for, please contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at sales@omy.Fr

Our showroom is located at 2, rue Gabriel Laumain in Paris (10ème)

If you would like to visit our showroom and discover our collections and universe, please don’t hesitate to contact our sales service.

To pay for your order, you have the choice between : bank transfer, credit card or check.  

For all payments by check, we will only be able to treat your order once your check has been received at OMY, Service Comptabilité, 2 rue Gabriel Laumain 75010 Paris, France.

Please contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at help@omy.fr .

Please note, that there is no time limit to use your store credit.

When you are checking out of your basket and wish to use your credit, just add your credit information in the box « Vouchers ».

Please note, that there is no time limit to use your store credit.

When you are checking out of your basket and wish to use your credit, just add your credit information in the box « Code promo » 

If your order has not been shipped in the time estimated, then please contact our Customer Service for assistant at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.Fr

You will receive a confirmation email to inform you that your ordered has been shipped. The delivery time will also be stated in this email.

If a tracking number is available, it will also be noted in the « Follow my order » section.

If you need to have a shipping invoice for customs purposes, you can obtain one with our Customer Service at +33 (0) 1 48 00 18 40  or by mail at boutique@omy.fr.